Privacy Policy
ABOUT THIS POLICY
This Privacy Policy explains how Everlasting Impressions Hair Restoration Clinic collects, uses, protects, and shares your personal information when you visit our website or engage with our services. Please read this carefully before using our site or booking an appointment.
SECTION 1
Who We Are
Everlasting Impressions Hair Restoration Clinic is a professional hair restoration practice owned and operated by Wilma Gros, Certified Trichologist. We provide non-surgical hair restoration, wig fittings, scalp treatments, protective styling, hair care products, and related educational services at two Louisiana locations.
New Location: 701 Suite A St Patrick St Thibodaux, LA, 70301
Phone: (985) 227-9433 | Email: info@wilmagros.com | Website: wilmagros.com
SECTION 2
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide:
• Name, phone number, and email address when booking or contacting us
• Preferred appointment location (Thibodaux or Vacherie)
• Type of service you are inquiring about
• Messages sent through our contact or booking forms
• Email address when subscribing to our newsletter
• Billing and shipping information when purchasing products online
Information Collected Automatically
When you visit wilmagros.com, we automatically collect:
• IP address and general geographic location
• Browser type and device type (desktop, tablet, phone)
• Pages visited, time spent on site, and how you arrived
• Cookies and similar tracking technologies
What We Do NOT Collect Through This Website
IMPORTANT
Our website booking and contact forms are intentionally designed to collect only basic scheduling and contact information. We do NOT collect medical history, diagnoses, health conditions, scalp or hair loss assessments, insurance information, or any Protected Health Information (PHI) through this website. Any clinically relevant information is gathered privately and in person at our clinic only.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze site traffic. These include essential cookies required for the site to function, analytics cookies via Google Analytics, and advertising cookies via Facebook Pixel. You may disable cookies through your browser settings, though some site features may be affected.
SECTION 3
How We Use Your Information
We use the information we collect to:
• Respond to appointment booking requests and general inquiries
• Confirm, manage, and send reminders for your appointments
• Process and fulfill product orders and deliveries
• Send our email newsletter to subscribers who have opted in
• Analyze and improve our website performance and user experience
• Display relevant advertising on Facebook and Google to people who have visited our site
• Comply with applicable federal, state, and local laws and regulations
WE NEVER SELL YOUR DATA
We do not sell, rent, trade, or transfer your personal information to any third party for their own marketing purposes. Your information is used only for the purposes listed above.
SECTION 4
HIPAA & Health Information Privacy
Everlasting Impressions Hair Restoration Clinic takes the privacy of your health-related information seriously. While our website does not collect Protected Health Information (PHI), our in-clinic services involve the assessment and treatment of hair loss and scalp conditions, which may involve health-related information.
How We Protect Your Health Information In Clinic
Any health, scalp, or hair loss information you share with us in person during consultations, assessments, or treatments is:
• Shared only with members of our clinical team who are directly involved in your care
• Never disclosed to third parties without your written consent
• Never used in marketing, testimonials, or before/after content without your explicit signed consent (see our Photo & Video Release Consent Form)
• Stored securely and accessible only to authorized staff
Your Rights Regarding Health Information
In connection with any health-related information we hold about you from in-clinic services, you have the right to:
• Request access to information we hold about you
• Request correction of any inaccurate information
• Request that we limit how we use or share your information
• Receive notification in the event of a data breach that affects your information
Breach Notification
In the event of a data breach that compromises the security or privacy of your personal or health-related information, we will notify you promptly as required by applicable law and take immediate steps to address the breach.
NOTE ON HIPAA APPLICABILITY
HIPAA applies specifically to covered entities such as medical providers who conduct electronic transactions for healthcare billing. As a non-surgical hair restoration clinic that does not bill insurance, Everlasting Impressions may not be a covered HIPAA entity. However, we voluntarily uphold HIPAA-aligned privacy practices to protect your health information because your trust matters to us.
SECTION 5
How We Share Your Information
Trusted Service Providers
We work with the following trusted third-party platforms to operate our business and website:
• Wix — website platform, online store, and booking system
• Google Analytics — website traffic and performance analytics
• Facebook/Meta — advertising and audience analytics
• Email marketing provider — newsletter delivery
These providers are permitted to use your information only to perform services on our behalf and are contractually required to keep your information confidential and secure.
Legal Requirements
We may disclose your information when required to do so by law, court order, subpoena, or government authority, or when we reasonably believe disclosure is necessary to protect the rights, safety, or property of our clients, staff, or the public.
Business Changes
If our business is sold, transferred, or merged with another entity, your personal information may be transferred to the new owner as part of that transaction. You will be notified in advance of any such change and this Privacy Policy will continue to govern your information.
SECTION 6
Your Rights and Choices
Access and Correction
You may request a copy of the personal information we hold about you, or ask us to correct any inaccurate information, by contacting us at info@wilmagros.com.
Deletion
You may request deletion of your personal information from our records. We will honor deletion requests unless we are legally required to retain the information or it is necessary to complete a legitimate business transaction you have initiated.
Newsletter Unsubscribe
You may unsubscribe from our email newsletter at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@wilmagros.com. Unsubscribing from marketing emails does not affect transactional communications such as booking confirmations.
Cookie Opt-Out
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout. You may manage your Facebook advertising preferences through your Facebook account settings under Settings > Ads.
SECTION 7
Data Security
We implement the following measures to protect your personal information:
• SSL encryption (HTTPS) on all pages of our website
• Secure, password-protected access to client records
• Limited staff access to personal information on a need-to-know basis
• Regular review of our data security practices
No method of transmission over the internet or electronic storage is 100% secure. While we implement industry-reasonable safeguards, we cannot guarantee the absolute security of your information. In the event of a breach affecting your data, we will notify you promptly as required by applicable law.
SECTION 8
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@wilmagros.com and we will take steps to delete that information promptly.
SECTION 9
Louisiana Privacy Rights
As a Louisiana-based business, we comply with all applicable Louisiana state privacy laws. Louisiana residents have the right to:
• Know what personal information we collect about them
• Request access to their personal information
• Request correction or deletion of their personal information
• Opt out of the sale of their personal information (we do not sell data)
To exercise any of these rights, please contact us at info@wilmagros.com. We will respond to all verified requests within 30 days.
SECTION 10
Third-Party Links
Our website may contain links to third-party platforms including our Facebook page, Instagram page, and other external websites. This Privacy Policy applies only to wilmagros.com. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of every website you visit before sharing any personal information.
SECTION 11
SMS and Text Message Communications
If you opt in to receive text messages from us for appointment reminders or other communications, your mobile phone number will be used solely for that purpose. We do not share your mobile number with third parties for marketing purposes. You may opt out of SMS communications at any time by replying STOP to any message we send.
SECTION 12
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make updates, we will revise the effective date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy.
SECTION 13
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us. We take all privacy inquiries seriously and will respond within 10 business days.
Everlasting Impressions Hair Restoration Clinic
Attn: Wilma Gros, Owner
New Location: 701 Suite A St Patrick St Thibodaux, LA, 70301
Phone: (985) 227-9433
Email: info@wilmagros.com
Website: wilmagros.com